Information and Terms of Conditions of The William Shatner Store

Hours of Operation

While we accept orders 24 hours a day, our normal hours of operation are: Monday Through Friday 9am to 5pm PT.  We are closed on weekends and on US Holidays.

Acceptance of Terms and Conditions 

Visiting, browsing or otherwise using The William Shatner Store website signifies that you accept and agree to these terms and conditions. If you do not agree to these terms and conditions please exit now. Please be sure to check this page periodically in the future as we reserve the right to change, add or delete portions of our terms. Your use of this website after we post a change to these terms and conditions means that you agree to abide by any changes.

Your Privacy 

Your privacy is very important to us. Information submitted to The William Shatner Store website is subject to our Privacy Policy.

Not For Commercial Use

All content on this website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, or offer for sale any information contained on, or obtained from this website without prior written permission.

Intellectual Property 

All materials contained on this site are protected by United States and international copyright and trademark laws. All copyrights, trademarks and service marks are the property of The William Shatner Store or the parties designated on this site as the owners of those rights. They may not be reproduced or used without express permission from The William Shatner Store or the appropriate owner of those rights.

External Website Links 

Other websites may link to this website, these websites that are neither controlled by or affiliated to The William Shatner Store.  The William Shatner Store has not reviewed these websites and is not responsible for the content or privacy policies of these websites. 

Conduct When Accessing This Website 

When accessing this website you agree not to upload files that contain viruses, trojan horses, worms, time bombs, corrupted files or any other similar software or programs that may damage the operation of another's computer or property of another.
You also agree not to interfere with the servers or networks connected to the website or to violate any of the procedures, policies or regulations of networks connected to the website, the terms of which are incorporated herein. 

Refund Policy 

Due to the nature of the one of kind products sold in our store, The William Shatner Store does not offer refunds.  Please make sure you ask all questions before purchasing items from this store.  In the rare circumstance that we authorize a return the buyer will be responsible for returning products at their cost.  Returns must be to and received by us within 7 days of the original delivery date of the product to you. The product must also be returned in unused, undamaged condition in its original packaging and in the same condition as it was sent to you. The customer MUST inform The William Shatner Store of any defective product within three (3) days of receipt. In the case of shipping damage all packaging materials must be kept for inspection.

Presale Items

A non-refundable payment is required to reserve certain high demand Presale items.  Presale items must be paid in full at the time of ordering and such payments are considered non-refundable payments.  This information is clearly marked in the description on the product page and designated as a “Presale” item.  As items are expected in from a manufacturer on these desirable items the timetable of receipt of these items in The William Shatner Store warehouse may change.  We will do our best to keep you informed of changes to the shipping schedule but these are usually out of our control and are not grounds for a refund.  Please understand that by making a presale order that you are agreeing to wait for receipt of the product.  Also, please note that orders which contain a Presale item are held until the order is complete.  If you require receipt of your non-Presale items before the Presale item is in stock, please purchase the Presale item(s) separately.

Age Restrictions

The sale of products is restricted to persons over 18 years of age. Placing an order for such items constitutes a declaration that you are over 18 years old and that the items ordered can legally be purchased and owned in the city/state/region/country in which you reside. It is the responsibility of the customer to ensure that they do not infringe applicable laws. 

Limitation of Liability 

The William Shatner Store makes reasonable efforts to include accurate and up-to-date information on this website. However, The William Shatner Store makes no warranties or representations as to the accuracy of this information. The William Shatner Store assumes no liability or responsibility for any errors or omissions in the content of the website, any failures, delays or interruptions in the delivery of any content contained on the website, any losses or damages arising from the use of the content provided on the website, or any conduct by users of the website. 

The William Shatner Store will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Duties and Taxes

International shipments may be subject to import charges (duties, customs tariffs and/or VAT) which are set by the destination country. These charges are levied once your package reaches your country. The William Shatner Store is not responsible for and does not collect your duties nor foreign taxes during checkout, we cannot predict what your particular charges may be, and in the event that you incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's customs policies, please contact your local customs office.


By using this website you agree to indemnify The William Shatner Store, its officers, directors, employees, agents, distributors and affiliates for any and all claims, damages, losses and causes of action arising out of your breach of the foregoing agreement. The materials on this site are transmitted and distributed "as is" and without express or implied warranties of any kind, including, but not limited to, warranties of title, implied warranties of merchantability, or fitness of a particular purpose. The William Shatner Store makes no warranty as to the quality, accuracy, completeness and validity of any materials on this Web site and does not warrant that the functions contained on the website will be uninterrupted or error-free, or that defects will be corrected. Where applicable law does not allow the exclusion of implied warranties, the foregoing exclusions may not apply to you.